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Contact

 

Ready to help - We place our services at your disposal.

 
 
  • Technical Support

    Technical Support

    Our Technical Support teams are extensively trained to skilfully assist you with:

    - Product specification and feature enquiries

    - Troubleshooting and product fault diagnosis

    - Programming and commissioning support

    - Remote configuration

    Tel: 0330 1239979 (select option 1)

    Operating Hours: 08:00 - 18:00 Monday to Friday

    Technical Support Forms

    Your direct contact to our technical experts.

    Product Failure

    Product Feature Enquiry

    Project Enquiry

     
     
  • Order Desk

    Order Desk & Order Tracking

    The Order Desk team is ready to get you the products you need as soon as you need them, contact them for:

    - Product pricing and availability

    - Placing orders

    - Enquiries on existing and outstanding orders

    - Credit return authorisation

    Tel: 0330 1239979 (select option 2)

    Operating Hours: 09:00 - 17:00 Monday to Friday

     
     
  • Sales & Marketing

    Sales & Marketing

    Our sales & marketing team is repsonsible for the co-ordination of all sales related activities within the UK and Eire markets:

    - Pre-Sales enquiries

    - Advertising

    - Public Relations (PR)

    - Internet and social media

    - Tradeshows and exhibitions

    - Promotional activities & loyalty programs

    Tel: 0330 1239979 (select option 3)

    Operating Hours: 09:00 - 17:00 Monday to Friday

     
     
  • Finance

    Finance

    Our experienced Finance team can quickly and efficiently assist you with any questions around your account.
    Contact the Finance team for:

    - Payments

    - Account balances / statements

    - Invoice copies

    - Credit terms information

    - Invoice disputes

    - Credit card payments

    - Notification regarding upcoming projects and exceeding established terms on your account

    Tel: 0330 1239979 (select option 5)

    For accounts payable please call: 0330 1239979 and select option 4

    Operating Hours: 09:00 - 17:00 Monday to Friday

     
     
  • Warranty, Repairs & Spares

    Warranty, Repairs & Spares

    Warranty & Repairs

    Tel: 0800 169 0407

    Fax: +49 (0) 9421 706 350

    Spare parts service

    Tel.: +49 (0) 9421 706 544

    Fax: +49 (0) 9421 706 350

     
     

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